Consultation
A free consultation and patch test before your first NeoGen treatment.
- Treatment time
- About 30 minutes
- Downtime
- None
- Price
- Free
About Consultation
This is the first step for anyone new to NeoGen Plasma. Plasma technology sends energy straight to the surface of the skin, so before anything else we look at your skin type, health history and suitability, then treat a tiny patch so both of us can see how your skin reacts before you book a full session.
It costs nothing, you're under no obligation, and you'll go home with a clear recommendation covering the area, the energy level, the result you can realistically expect and the price.
What is NeoGen?
NeoGen Plasma is a skin renewal treatment without surgery, made by Energist in Swansea. Instead of a laser, light or injections, it uses nitrogen plasma to repair and renew your own skin, so the results look natural: skin that is firmer, smoother and more even, with no added volume. It has US FDA clearance, and the manufacturer reports more than 500,000 treatments carried out around the world.
- How it works
- NeoGen changes nitrogen gas into plasma and sends it to the skin as very short pulses of controlled heat, each lasting milliseconds. The heat sets off your skin's own healing response, which makes new collagen and elastin. Unlike ablative lasers, it doesn't cut or vaporise anything: the treated top layer stays in place as a natural dressing while new skin grows beneath it, and then it flakes off.
- What it treats
- Crepey or loose skin, fine lines and wrinkles, rough texture and large pores, sun damage and patchy tone, acne scars, and slack skin around the eyes. It can be used on the face, eyes, neck, décolletage and body.
- Low or high energy
- Every treatment is planned for you. Lower-energy sessions are gentle, need little recovery and are usually booked as a course, often three sessions about four weeks apart. One higher-energy treatment makes a bigger change at once, with more recovery time.
- Downtime
- After low energy: pink, warm skin like mild sunburn, then light flaking, usually settled within 2–4 days. After high energy: the skin turns bronze and peels, usually over about a week and sometimes up to two. Hold off on make-up and exercise until the peeling has stopped, and wear SPF 50 every day afterwards.
- Results
- Once healed, skin looks fresher and brighter, and many people see a difference within weeks. As new collagen builds, firmness and texture go on improving for three to six months, and the manufacturer says improvement can continue for a year or longer.
- Who it suits
- NeoGen works for most skin types, and the settings are adapted for darker skin. It can't be used while you're pregnant or breastfeeding, on skin with an active infection or cold sore, or soon after a course of isotretinoin. Your free consultation and patch test confirm whether it suits you.
Key Benefits
- 01An honest, straightforward view of whether NeoGen suits you
- 02A recorded patch-test reaction before you commit
- 03An energy level matched to your skin and how much downtime you can take
- 04A tailored plan and price, with no obligation
- 05Time to ask every question you have
- 06No charge
Is this treatment right for me?
If you're thinking about NeoGen for the first time, you'll need a consultation and patch test. This is how we keep treatment safe and predictable, and it's the moment to talk through expectations, downtime, and whether NeoGen, injectables or both will work best for you.
You may be suitable if…
- You haven't had NeoGen Plasma before
- You want to know what it could do for your skin
- You'd like to see your skin's reaction before committing
- You're weighing NeoGen against other treatments
Your consultation will consider…
- Your skin type and tone, and any tendency to pigment or scar
- Health history: pregnancy, isotretinoin, cold sores, conditions sensitive to light
- Which area, or combination of areas, interests you
- How much downtime you can manage, which shapes the energy level
What to expect
Before treatment
No preparation needed. Come with clean skin if possible, and bring a list of any medicines you take.
During treatment
Your practitioner discusses your concerns and history, looks closely at your skin, and explains how NeoGen works and what you can realistically expect. A small spot, usually behind the ear or along the hairline, is then treated at a test setting so you can feel what it's like and we can watch how the skin responds. Allow about 30 minutes.
After treatment
The test spot may stay a little pink for a day and flake gently over the next few days. We review how it has healed before your full treatment and confirm your plan, energy level and price.
Watch
See this treatment in the clinic, in short videos on John’s aesthetics site, Trusted Touch Aesthetics.
Watch 3 videos →Results & longevity
You leave the consultation with a clear plan, and the patch test shows how your skin heals so we can set the right energy for your full treatment. The patch itself doesn't produce a visible cosmetic change, apart from a small test spot that heals.
Recovery, side effects & aftercare
The patch test treats only a tiny spot, so there's virtually no downtime.
Side effects
A small pink patch with some light flaking is normal. Any stronger reaction would be recorded and used to adjust your treatment plan.
Aftercare
Keep the test spot moisturised and out of the sun, and leave any flaking alone.
Tell us how the test spot heals, as that's why we do it, and get in touch if it looks inflamed or takes a long time to settle.
- Downtime
- None
- Redness
- A little pinkness on the test spot for a day
- Swelling
- None
- Bruising
- None
- Normal activities
- Straight away
Frequently Asked Questions
Is the consultation genuinely free?
Yes. The consultation and patch test cost nothing, and you're under no obligation to book a treatment.
How long is the appointment?
About 30 minutes, patch test included.
How soon after the patch test can I be treated?
Normally one to two weeks later, once we've checked how the test spot has healed.
Can I skip the patch test?
Not before your first NeoGen treatment. The patch test is how we safely choose the correct energy for your skin.
Is NeoGen painful?
Once the numbing cream has worked, a low-energy session feels warm with a gentle snapping and is very comfortable. Higher-energy sessions bring brief bursts of stronger heat, and your practitioner tunes the settings so you stay comfortable.
Can darker skin be treated?
NeoGen is suitable for every skin type. On darker skin tones we use lower energy settings and insist on strict sun protection to keep the risk of pigment change as low as possible, and we check this at the patch test.
Your Practitioners
John Dixon
Founder & Aesthetician
John founded Banana Beauty Lab and runs his aesthetics practice, Trusted Touch Aesthetics, here. He specialises in facial balancing and harmonisation, alongside wrinkle reduction and skin rejuvenation. His training is CPD-certified, he is fully insured, and is known for taking the time to assess your face properly, explaining every option honestly and never over-treating — the aim is always a natural result that still looks like you. Clients regularly mention his calm manner, attention to detail and the aftercare follow-up that checks in on how you're healing.
Elspeth
Nurse — NeoGen Plasma
An experienced nurse known for a calm, caring and thorough approach, Elspeth carries out NeoGen Plasma treatments at the clinic.